Responsible Gambling

At Playzilla we take responsible gambling seriously. Our aim is to keep play safe and enjoyable by offering clear controls, practical limits and support options so customers can stay in control. This page explains the protection tools we provide, what to look out for and where to find professional help in the United Kingdom.

Player protection principles

We believe gambling should be an entertaining activity that stays within personal and financial boundaries. We promote safe play by encouraging customers to set limits, take regular breaks and contact support if play becomes stressful or starts to affect everyday life. We treat every request for help confidentially and without judgement.

Activity-control tools

Deposit limits

Customers can set daily, weekly and monthly deposit limits on their account. These limits help to control how much you put into your account over a chosen period. Limits can usually be reduced immediately and increased after a cooling-off period for safety.

Loss limits

Loss limits allow you to cap the total amount you can lose over a day, week or month. This provides an extra layer of control separate from deposit amounts, helping to prevent chasing losses.

Time limits and session management

You can set session reminders or session time limits to manage how long you play in a single sitting. Account breaks and short time-outs are available if you want to step away for a fixed period - for example 24 hours, 7 days or longer.

Self-exclusion options

If you feel you need a longer break, you can self-exclude from your account for a set period. During self-exclusion your account will be closed to play and marketing contact will be paused. If you are based in the UK you may also choose to register with national self-exclusion services such as GamStop for additional coverage across participating operators.

Signs of problematic behaviour

Watch for warning signs such as spending more than planned, borrowing to gamble, hiding gambling activity, difficulty stopping or increased stress linked to play. If you notice these patterns in your own behaviour or someone you care for, take action early.

Tips for maintaining control

Set clear deposit and loss limits, schedule regular breaks, avoid gambling when tired or stressed, and never chase losses. Use account tools to restrict access during vulnerable periods and involve a trusted friend or family member if you need extra support.

Professional help and support organisations

If you need specialist support, organisations in the UK that offer confidential help include GamCare and GambleAware. The NHS also provides guidance on gambling-related harm. These services can provide advice, counselling and practical steps such as registering with self-exclusion schemes. If you prefer, contact our support team for guidance on the tools available to you at Play Zilla.