Need Help? Contact Us
Need a hand? Playzilla's customer team is on hand to help with account queries, verification, technical issues or general feedback. Our advisers follow authorised procedures and can point you to responsible gambling resources or local support organisations when required. Contact us by email, live chat or phone and we'll do our best to resolve your enquiry quickly and to your favour. For sensitive matters our security centre will handle data securely and discreetly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (accounts, verification, technical enquiries; live chat available) |
| General enquiries | [email protected] (company, payments and general information) |
| Affiliate enquiries | [email protected] (partner programmes, tracking and billing queries) |
| Phone | +44 20 7946 0831 (phone line for account enquiries and payments) |
| Working hours | Mon-Fri, 09:00-18:00 (UK hours; live chat available during these times) |
Contact Us by Email
For detailed requests, account-related issues or where documents are required, email is the preferred contact method. Please send messages to [email protected] with a clear subject line and up-to-date contact details to avoid delays. Playzilla will review submissions promptly; if you need faster help, include screenshots and reference numbers when contacting Play Zilla.
Submit Your Inquiry
Contact Playzilla supportNameEmailMessage for Play Zilla teamSend messageResponse Time
Playzilla support aims to respond quickly. Most enquiries receive a reply within one business day. Simple requests are often resolved in the first message; more complex issues, including KYC or payment investigations, may take longer depending on their nature and required checks. We will keep you updated during any extended review and aim to resolve cases as swiftly as possible.
Feedback
At Playzilla we’re always looking to improve. Please share any feedback, suggestions or ideas about the site, games or payments - we read every message and use it to make small, practical improvements. If you prefer, you can also refer to us as Play Zilla when submitting ideas. Your input helps shape the service for everyone.