Playzilla Casino Privacy Policy

Welcome to Playzilla’s privacy page. This statement explains how we collect, use and protect the personal information you give us when you register an account, use our site or place bets. We take your privacy seriously and set out below the main categories of data we handle, how we use it and the choices available to you.

Types of data we collect

Personal data

When you open an account we collect personal information such as your name, date of birth, contact details, billing address and identity documents where required for verification. This information allows us to manage your account and meet legal obligations.

Technical data

We collect technical data including your IP address, device and browser type, operating system, location inferred from IP, session data and log files. This helps us secure accounts, detect fraud and improve site performance.

Transactional data

Transactional records include deposits, withdrawals, wagers, betting history and payment method details. We retain transaction data to process payments, resolve disputes and maintain accurate records.

How we use your information

We use data to operate and administer accounts, process deposits and withdrawals, verify identity, prevent fraud and comply with legal requirements. We also use information to provide customer support, improve site features, and where you have given consent, to send marketing communications. We only send marketing material if you have opted in and you can withdraw consent at any time.

Data protection and storage

We protect personal information with appropriate technical and organisational measures such as access controls and encryption. Personal data is stored securely and access is limited to authorised staff and third-party providers who need the information to perform services on our behalf. We retain information for as long as needed to fulfil business or legal obligations.

Cookies and tracking technologies

We use cookies and similar technologies for essential site functions, analytics and to personalise content. Third-party providers may use cookies for measurement and advertising. You can manage cookie preferences via the cookie banner, browser settings or by following the opt-out options provided by those third parties.

Your rights

You have the right to request access to the personal information we hold about you, request correction of inaccurate data, object to or restrict processing, request deletion, and request data portability where applicable. You may also withdraw consent to marketing at any time.

Access, correction and deletion of data

To exercise your rights contact our privacy team at [email protected]. We will confirm your request and may ask for proof of identity before acting on certain requests to protect your account security. We aim to respond promptly and will advise you of any limitations that apply.

Information sharing and third parties

We share data with payment processors, identity verification services, game and platform providers, analytics partners and law enforcement or regulators if required by law. Third parties process data under contract and are required to keep information secure. Where we work with other companies in the same group, they may also process your information in line with this policy.

Privacy policy updates

We may update this privacy policy from time to time. Material changes will be notified to registered users by email or via a notice on the site. Please check this page regularly for the latest version. If you have questions about our approach to privacy, contact [email protected].

For clarity on any operational detail, you can also refer to Play Zilla account settings where available to manage preferences and privacy choices.