Playzilla Casino Terms and Conditions

These Terms and Conditions set out the rules that apply when you use Playzilla. They explain the relationship between us and our users, including account responsibilities, eligibility, acceptable use, deposits and withdrawals, dispute resolution and how we may update these terms. By registering or accessing services you agree to comply with these terms and any applicable local laws.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs under your account. Do not share your password or log-in details. We may require identity verification at any time - for example when you request a withdrawal or if we detect unusual activity. If you suspect unauthorised access you must notify us immediately.

Verification and limits

We will ask for documentation to verify identity, address and payment methods as required. Until verification is complete some actions - including withdrawals - may be restricted. We may also apply deposit, loss or wagering limits to accounts and you may set or change your own limits where available.

Eligibility requirements

To use our services you must meet the minimum age and residency requirements applicable in your jurisdiction. We do not accept players from restricted territories. You must not open more than one account. Accounts opened in breach of eligibility rules may be suspended or closed and any balances withheld pending verification.

Acceptable platform use

Use the platform only for lawful purposes. Prohibited behaviour includes money laundering, fraud, use of bots or software to manipulate games, abusive or harassing communications, and attempting to evade restrictions. We reserve the right to suspend or close accounts where unacceptable use is suspected and to retain funds where permitted by law and these terms.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms which apply in addition to these general rules. Where a bonus is offered you must meet eligibility criteria and any wagering or game restrictions. We may cancel or alter a promotion if we suspect abuse or error. Winnings from bonuses may be subject to additional verification before withdrawal.

Deposits and withdrawals

Payments must be made using methods accepted by us. We will process withdrawals subject to verification and applicable limits. Processing times and minimum or maximum values depend on the chosen method. Fees may apply where disclosed at the point of transaction. We reserve the right to refuse or delay transactions where required by law or where checks are outstanding.

Dispute resolution

If you have a complaint contact our support team and provide relevant details so we can investigate. We aim to resolve disputes promptly and fairly. Where an issue cannot be resolved directly we may refer the matter to an independent dispute resolution service where appropriate and agreed under local law.

Updates to terms and conditions

We may update these terms from time to time. Changes will be published and, where material, we will provide notice on the platform. Continued use after updates constitutes acceptance of the revised terms. For clarity, Play Zilla will not adopt changes retroactively in a way that adversely affects completed transactions unless required by law.